Privacy policy

Data controller

Explore Canarias (explore-canarias.com) is a brand of Dune E Bike FVT SL, Av. Gran Canaria 2, 35660 Corralejo – La Oliva, Fuerteventura (Las Palmas), España. Tax ID: B56331747. Email: tour@explore-canarias.com. Phone: +34 651 408 256.

Data we collect

When you fill in the request form, write to us by email or contact us on WhatsApp, we collect the data you give us: name, email, phone number, number of people, preferred dates, the journey or island you are interested in and your message. We do not ask for payment data on this website.

Purposes and legal basis

We use your data to answer your request and to prepare a proposal for your journey (steps taken at your request before a contract), and, if you book, to manage the booking (performance of a contract) and to comply with tax and accounting obligations (legal obligation). We do not send newsletters or advertising without your explicit consent.

Recipients

Your data is processed by our staff and by service providers acting on our behalf: website hosting and email delivery. If you write to us on WhatsApp, the message is also handled by WhatsApp (Meta) according to its own policy. Bookings are managed with the booking system of DuneEbike, which belongs to the same company. Some providers may process data outside the European Economic Area under adequate safeguards (EU standard contractual clauses). If you accept statistics cookies, visit data is also processed by Google Analytics (Google Ireland Ltd).

Request form protection (Cloudflare Turnstile)

To tell people from automated programs, the request form uses Cloudflare Turnstile, a service of Cloudflare, Inc. While you fill in the form, Cloudflare receives some technical data of your browser and your IP address, which are used only for this check. Legal basis: our legitimate interest in protecting the website from abuse and spam (art. 6.1.f GDPR). Cloudflare may process these data outside the European Economic Area under the EU-US Data Privacy Framework and the EU standard contractual clauses.

Retention

Requests that do not lead to a booking are deleted once they are no longer needed to answer you, and in any case within 12 months. Booking data is kept for as long as required by tax and accounting law.

Your rights

You can request access, rectification, erasure, restriction, portability or object to the processing of your data by writing to tour@explore-canarias.com. You also have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

Links to other websites

This website contains links to other websites, such as the DuneEbike website for bike rental and day tours. Those websites have their own privacy and cookie policies.

Last updated: 2026-11-11