Travel terms

Organiser

The multi-day journeys are organised by Dune E Bike FVT SL (brand Explore Canarias), Tax ID B56331747, Av. Gran Canaria 2, 35660 Corralejo – La Oliva, Fuerteventura (Las Palmas), España. Activity: tour operator (CNAE 7912, IAE 755 – Agencias de viajes). Tourism register of the Canary Islands: TA-2-70-ES-0000014.

How to book

You send us a request through the website, by email or WhatsApp. We reply with a written proposal containing the programme, the services included and not included, the total price, the payment schedule and the cancellation conditions. The booking is confirmed when you accept the proposal and make the payment indicated in it; we then send you the confirmation of the contract.

Price

Prices shown on the website are “from” prices per person and are indicative. The final price is the one stated in your proposal and includes taxes. After the contract, the price can only change in the cases provided by law (for example fuel costs, taxes or exchange rates) and never in the last 20 days before departure; if the increase is more than 8%, you can cancel without paying any fee.

Changes and transfer

You can ask us to change your booking: we will tell you whether it is possible and any cost. You can transfer the booking to another person who meets the conditions of the journey, by informing us at least 7 days before departure; any actual extra costs are charged.

Cancellation by the traveller

You can cancel at any time before departure. In that case we may charge the cancellation fees stated in the proposal, which reflect the costs actually incurred. You can cancel without fees if unavoidable and extraordinary circumstances at the destination significantly affect the journey.

Cancellation by the organiser

If a minimum number of participants is required and not reached, or in case of unavoidable and extraordinary circumstances, we may cancel the journey and refund all payments made, without further compensation in the cases provided by law.

During the journey

We are responsible for the performance of all the services included in the contract and we will assist you if you have difficulties. Report any problem immediately to our team or by phone (+34 651 408 256), so that we can solve it on the spot. Participants must follow the guides’ instructions and safety rules, and assess honestly whether the level of the journey suits them.

Insurance and protection

The journeys include the insurance indicated in each programme. We recommend travel insurance covering cancellation and medical assistance. Protection in case of insolvency: Dune E Bike FVT SL, as a travel agency registered in the Canary Islands Tourism Register under no. TA-2-70-ES-0000014, has the guarantee required by Canary Islands tourism regulations to protect travellers if the organiser becomes insolvent; the details of the guarantor are provided with the booking confirmation or at any time on request at tour@explore-canarias.com.

Your rights

The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302 and Spanish law (Royal Legislative Decree 1/2007). You therefore benefit from all EU rights applying to packages: you receive the essential information before the contract, the organiser is responsible for the proper performance of all services, you have an emergency contact number, you can transfer the package, you can terminate the contract before departure (with a fee, or without in unavoidable circumstances) and you are protected if the organiser becomes insolvent.

Complaints

Send any complaint to tour@explore-canarias.com. You can also use the European Online Dispute Resolution platform (ec.europa.eu/consumers/odr) or contact the consumer services of the Canary Islands.

Last updated: 2026-11-11